FAQ

How do the letter packages arrive? 

- All letters arrive in a boring brown envelope, addressed to the person that made the initial order.

How are the letter packages sent? 

- All letters are sent 1st class with Royal Mail. Christmas orders will end one week PRIOR to last royal mail delivery dates to ensure delivery is made.

How many children can go on a letter?

- To keep our letters really personal and not too long, we recommend no more than 2 children per one letter. We can put up to 4 per one letter, however we like to include small details that will surprise the children, to really amp up the magic. Too many children on one letter takes away from the truly personal experience as less information fits onto the letter.

How will you receive my childs letter to Santa?

- Each letter TO Santa pack will be posted to you containing a first class stamp and a fictional stamp to attach to the envelope provided. Any address can be written; North Pole/Lapland/Santa etc but the PO BOX number provided MUST be CLEARLY VISABLE on the front of the envelope. 

What is the reindeer food made from? 

- Our reindeer food is 100% safe for use in your garden. Each packet contains wildbird seed, oats and grass seed. No glitter is used and we use recycled paper bags. 

How do you ensure environmental sustainability?

- We source eco friendly suppliers where possible. The envelopes used for Letters to and from Santa are made from well managed forests, recycled materials and/or other controlled wood sources which are certified by The Forest Stewedship Council.